Role Based Ticketing System
šÆ Mini-Project Task: Role-Based Ticketing System Objective: Support ticketing system for users & admins Tech Stack: š¹ Backend: Node.js, MongoDB, JWT š¹ Frontend: React.js (Class Components), Redux/Context API š¹ UI: Tailwind CSS/Bootstrap Features: Role-based access, Ticket CRUD, Dashboards
šÆ Role-Based Ticketing System
Project Overview
This is a Role-Based Ticketing System built as part of a mini-project. The system allows users to create support tickets, while admins can manage and update ticket statuses.
Tech Stack
Backend
- Node.js
- Express.js
- MongoDB
- JWT Authentication
Frontend
- React.js (Class-Based Components)
- Redux/Context API
- Tailwind CSS / Bootstrap
- React Router
Features
Backend
ā
User Authentication (JWT-based login & signup)
ā
Role-Based Access Control (User & Admin)
ā
Ticket CRUD Operations
ā
Secure Routes
Frontend
ā
Login & Signup Pages
ā
User Dashboard (Create & View Tickets)
ā
Admin Dashboard (View & Update All Tickets)
ā
State Management with Redux/Context API
ā
Responsive Design with Tailwind CSS/Bootstrap
API Endpoints
| Endpoint | Method | Description | Access |
|---|---|---|---|
/signup |
POST | Register User/Admin | Public |
/login |
POST | Authenticate & Get Token | Public |
/tickets |
POST | Create Ticket | User Only |
/tickets |
GET | View Tickets (User: Own, Admin: All) | Authenticated |
/tickets/:id |
PUT | Update Ticket Status | Admin Only |
Installation
Backend Setup
cd backend
npm install
npm start
Frontend Setup
cd frontend
npm install
npm run dev
